Support
A little help to keep going at your own pace.
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Support and privacy: alancruzr@gmail.com
To help us understand, include your Carrot, iOS or watchOS version and what happened. Avoid sending Health data or reports containing sensitive information unless needed.
Why don’t I have an estimate?
Carrot depends on samples in Health, permissions and recent history. Wearing your Watch overnight and syncing Health may provide samples; it does not guarantee enough data. Some carrots do not count during calibration.
Can I change access to Health?
Yes. Review and revoke Carrot permissions in Health or system settings. Carrot requests read access only and does not write samples to Health.
How does Apple Watch work?
The Watch and iPhone apps exchange summaries using WatchConnectivity. Check that they are paired, both apps are installed and Carrot is up to date. Some sensors depend on the Watch model.
How do I manage my subscription?
Purchases go through the App Store. Review, cancel or manage renewal in your Apple subscriptions. Use Restore Purchases in Carrot when appropriate. Deleting the app does not cancel a subscription.
Is my PDF sent automatically?
No. The report is created on your device and you choose whether to share it and with whom. Review its contents before sending.
Can Carrot tell me whether I have a disease or whether exercise is safe?
No. Carrot is a general wellness tool. It does not replace professional assessment or support medical decisions.